Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please provide the order number of your purchase and item(s).

Tees cut to a custom length are returned on exactly the same terms as any other tee. Choosing a shorter or longer length does not affect your right to return within 30 days of delivery.

To start a return, click here or you can contact us via our messaging service located in the bottom right corner of our web page or email info@cerana.co.uk.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping

Once accepted we will supply you with a QR code to show at the parcel drop off point selected.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

You can cancel your order within 14 days of receiving it for a full refund, including standard delivery. Please notify us within this period and return the items in their original condition within 14 days. Unless the item is faulty or incorrect, return shipping costs are your responsibility. Refunds will be processed within 14 days of receiving the returned goods.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@cerana.co.uk.

Cancellations

Because Cerana pieces are sewn to order, cancellations are only possible within 24 hours of placing your order, before production begins.

To request a cancellation, email info@cerana.co.uk with your order number. If production has already started, we are unable to cancel or refund the order.

We encourage you to review sizing and colour options carefully before ordering.