If you want to change or cancel your order before they are fulfilled and dispatched, please contact us here.

We’re happy to offer exchanges! If you need a different size or color of an item, simply let us know and we’ll help you arrange an exchange. If the exact item is available, we’ll ensure that any discount applied to your original purchase is carried over to the new item. Once we receive the returned item at our warehouse, we’ll process the exchange promptly. If you prefer, you can also place a new order and return the original item for a refund.

Things you’ll need: 

Please messages us the following details

- Your Order Number (starts with a # in your confirmation email).
- Your postcode, email or phone number associated with your order.
- Reason for return
-Refund or exchange (give details to other item if exchange required)

Please Note 

-Once confirmed we will send you a QR code for you to show at return point.

- Items must be returned in their original condition.

- Products must be unwashed and unworn with original tags

- Items registered separately or from different orders cannot be returned within the same package.

-Some returns may require a printer.

Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

If you require any further support, please feel free to contact us.

Orders placed on this shop can be sent to the UK & Europe. For shipping to other countries, please contact us.

Delivery is free in the UK for purchases over £80. Otherwise, delivery is £5

The dispatch takes place via either Evri or Royal Mail.

Your right to return items isn’t affected by this Klarna’s 30 day period, and you’ll only pay for the item’s you have kept.

If you have returned items that are near your invoice due date, we recommend you contact Klarna for an extension to avoid any late fees or notices.

If you have any other issues regarding your invoice, we advise you to contact Klarna directly as Cerana cannot extend any invoices.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special offers and more.

Absolutely not. We never have access to this information.

We accept Visa, Maestro and MasterCard. Alternatively, you can finalize your order with Apple or google pay, Shop and Paypal.